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Sequence 300 — CAP-01 Customer 360 Trust Crisis - diagnose
Context: Cross-Chapter Integration & Capstones | Capstone / Integration
Source: CDMP Master Execution Manual
When / purpose
Diagnose the trust crisis without jumping to a tool.
What you should learn
- Separate identity matching, quality, definitions and ownership.
- State uncertainty.
What to read / study
| Priority | Resource | Use now | Stop point |
|---|---|---|---|
| MUST | Cross-Chapter Capstone & Incident Roadmap | Use only the capstone/checkpoint named by this card. | Do not pull future chapter controls into earlier checkpoints. |
| REFERENCE | Meridian Casebook | Use canonical systems/roles/incidents. | No new company facts without documenting them. |
Do this in order
- Inspect prior artifacts/data.
- Write issue tree.
- Identify root-cause candidates and affected consumers.
Meridian application
Reuse the actual Meridian artifacts created in prior chapters; the capstone should integrate, not restart.
Create / save
CAP-01 diagnosis.
Stop / boundary
Use only chapters already completed at this point. Do not solve the incident with knowledge from future chapters.
Completion gate
Your diagnosis distinguishes master-data, metadata, quality and governance failures.
NEXT → Sequence 301
Operationalized from the verified canonical 00C Master Execution Manual; not a verbatim transcription. Separate chapter mastery packages and applied labs are not created by this migration.