02 — Exam Map & High-Yield Targets
Chapter 13 is an 11% major Fundamentals domain. Treat it as a decision chapter: know the deciding clue, nearest confusion pair, and changed fact that flips the answer.
Study layers
- Targets 01–17 — foundations through formal activity sequence
- Targets 18–34 — assessment, operations, tools, implementation and SPC
- Confusion Matrix, Changed-Fact Drills & Cram Route
One-sentence chapter spine
Purpose defines quality; criticality prioritizes it; dimensions classify it; rules test it; assessment discovers the baseline; improvement attacks causes; operations sustain rules/issues/SLAs; Governance turns evidence into action.