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Sequence 301 — CAP-01 Customer 360 Trust Crisis - decide and prove
Context: Cross-Chapter Integration & Capstones | Capstone / Integration
Source: CDMP Master Execution Manual
When / purpose
Create the minimum defensible response.
What you should learn
- Decision should trace to evidence.
- Controls should target causes.
What to read / study
| Priority | Resource | Use now | Stop point |
|---|---|---|---|
| MUST | Cross-Chapter Capstone & Incident Roadmap | Use only the capstone/checkpoint named by this card. | Do not pull future chapter controls into earlier checkpoints. |
| REFERENCE | Meridian Casebook | Use canonical systems/roles/incidents. | No new company facts without documenting them. |
Do this in order
- Propose corrective actions by knowledge area.
- Identify owners/stewards.
- Define success evidence.
- Explain what a governance platform could operationalize later.
Meridian application
Reuse the actual Meridian artifacts created in prior chapters; the capstone should integrate, not restart.
Create / save
CAP-01 decision packet.
Stop / boundary
Use only chapters already completed at this point. Do not solve the incident with knowledge from future chapters.
Completion gate
You can defend the response and show evidence for each major decision.
NEXT → Sequence 302
Operationalized from the verified canonical 00C Master Execution Manual; not a verbatim transcription. Separate chapter mastery packages and applied labs are not created by this migration.