Diagnostics — C17-033–048
C17-033 — Correct: A
Correct rationale: Clarification, motivation and alignment are the three named purposes of vision.
A: Correct.
B: Mixes other change/diffusion concepts.
C: Rogers stages.
D: Planning/budgeting is not the vision-purpose triad.
Source: 558. Confusion: Vision purpose vs other frameworks. Error Tag: Mixed models.
C17-034 — Correct: B
Correct rationale: Vision describes an appealing future and why it matters; the other options are implementation details.
A: Measurable project target, not future-state meaning.
B: Correct.
C: Program-management cadence.
D: Delivery plan.
Source: 546–547, 557–560. Confusion: Vision vs plan/project goal. Error Tag: Substituted delivery detail for destination.
C17-035 — Correct: C
Correct rationale: Feasible means realistic/attainable and grounded in capability/market conditions even when challenging.
A: Attainability, not decision guidance, is weak.
B: No rigidity clue.
C: Correct.
D: No message-length problem.
Source: 558–559. Confusion: Desirable vs feasible vision. Error Tag: Confused inspiration with attainability.
C17-036 — Correct: D
Correct rationale: Effective vision must be focused enough to guide yet flexible enough to allow initiative and alternative responses.
A: Future is already imaginable.
B: Appeal is not the issue.
C: Message length is not the issue.
D: Correct—rigidity means weak flexibility.
Source: 558–559. Confusion: Focused vs flexible. Error Tag: Made vision a micromanagement script.
C17-037 — Correct: A
Correct rationale: Many forums + repetition are needed because one message gets crowded out.
A: Correct.
B: More planning does not solve message reach.
C: Communication must continue.
D: Wins reinforce but do not replace direct communication.
Source: 560–562. Confusion: One-time announcement vs sustained vision communication. Error Tag: Undercommunicated vision.
C17-038 — Correct: B
Correct rationale: Incongruent leader behavior can undermine the vision more strongly than words can repair.
A: Trialability is irrelevant to hypocrisy.
B: Correct—Walk the Talk.
C: Not a first-step problem.
D: Visibility itself is not the failure.
Source: 562–563. Confusion: Words vs leader behavior. Error Tag: Ignored behavioral message.
C17-039 — Correct: C
Correct rationale: Unavoidable inconsistencies should be handled openly, clearly and honestly with rationale and governance control.
A: Hidden inconsistency damages trust.
B: A controlled exception does not invalidate the standard.
C: Correct.
D: An approved controlled exception is not itself wrongdoing.
Source: 563–564. Confusion: Exception vs hypocrisy. Error Tag: Failed to explain legitimate variance.
C17-040 — Correct: D
Correct rationale: The perception gap illustrates why listening and being listened to is essential for sustainable support.
A: More one-way messaging can deepen disconnect.
B: Rogers labels do not justify ignoring stakeholder evidence.
C: The problem affects credibility and support, not only service metrics.
D: Correct—Give and Take/two-way conversation.
Source: 564–565. Confusion: Broadcasting vs two-way communication. Error Tag: Failed to listen.
C17-041 — Correct: A
Correct rationale: Gleicher presents D, V and F multiplicatively and compares the product to resistance R.
A: Correct: C = (D × V × F) > R.
B: Not Gleicher variables.
C: Rogers concepts.
D: Bridges phases are not arithmetic.
Source: 565. Confusion: Gleicher vs Rogers/Bridges. Error Tag: Mixed change models.
C17-042 — Correct: B
Correct rationale: Current practices are perceived as good enough, so dissatisfaction is weak.
A: Vision is stated attractive.
B: Correct—weak D.
C: First steps are stated practical.
D: R need not be zero.
Source: 565. Confusion: D vs V vs F. Error Tag: Failed to diagnose missing dissatisfaction.
C17-043 — Correct: C
Correct rationale: Dissatisfaction exists and a pilot supplies action, but the better future is missing.
A: D is already high.
B: Pilot supplies F.
C: Correct—weak V.
D: R may exist, but V is the explicit missing positive factor.
Source: 565. Confusion: Vision vs dissatisfaction. Error Tag: Mistook pain for direction.
C17-044 — Correct: D
Correct rationale: Gleicher requires actionable first steps explicitly connected to the vision.
A: D exists.
B: V exists.
C: Observability is Rogers, not Gleicher.
D: Correct—strengthen F.
Source: 565. Confusion: Vision vs first steps. Error Tag: Had destination but no entry path.
C17-045 — Correct: A
Correct rationale: The chapter warns that pushing dissatisfaction can increase resistance when handled badly.
A: Correct.
B: D and R are not guaranteed to move inversely.
C: V and F remain necessary.
D: Resistance is not Bridges New Beginning.
Source: 565. Confusion: Dissatisfaction vs resistance. Error Tag: Raised pain by alienating people.
C17-046 — Correct: B
Correct rationale: First steps should be achievable and explicitly tied to the vision.
A: Symbolic unrelated activity does not meaningfully strengthen F.
B: Correct—bounded pilot tied to future state.
C: Oversized rollout can create barriers/fear.
D: First step must be concrete/actionable.
Source: 565. Confusion: First steps vs symbolic activity. Error Tag: Selected activity without vision linkage.
C17-047 — Correct: C
Correct rationale: The changed fact repairs D while leaving the missing compelling future as the dominant gap.
A: More dissatisfaction repetition does not create vision.
B: Easier F does not address V.
C: Correct—now weak V dominates.
D: Departure does not identify the formula weakness.
Source: 565. Confusion: D vs V. Error Tag: Missed variable-changing clue.
C17-048 — Correct: D
Correct rationale: D/V/F are present; blocking managers show R remains high enough to undermine change.
A: More D may increase R.
B: Budget is not missing V.
C: Stakeholder/resistance work remains necessary.
D: Correct—understand/remove resistance.
Source: 565. Confusion: Positive change energy vs resistance. Error Tag: Ignored explicit resistance.